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Contact

Pick the path that matches what you need. Existing customers get the fastest route to support; prospects get routed to a regional rep who knows your state.

For existing customers

Support

You have a PAES Lab and need help with day-to-day use, the Scan App, or scoring questions. Our support team responds within one business day.

support@paesauthor.com · +1 805-286-7513
Email support Customer Login
Self-serve answers

Support FAQs

Thirty-five answers covering product, evidence, pricing, training, implementation, international and privacy. Use the jump nav to land on what you need.

Most common questions are answered here before you need to email.
Open the FAQ Download center
For prospective customers

Sales & Partnership

Evaluating PAES for a school, district, college, VR agency, or international partnership. We’ll route you to the right regional or international rep, with the lab configuration and funding context for your setting.

Form-routed, picked up by a named rep within one business day.
Request an introduction Find your regional rep
For academics & partners

Research projects & studies

Doctoral thesis, meta-analysis, multi-site outcome study, instrument-comparison work, or a future research project you’d like to run with PAES data. We share published papers, anonymized data where ethics approval permits, and connections to active PAES sites.

A short note via the form lands with the team coordinating PAES research engagement.
Open the research enquiry form Research heritage

General enquiries

If your question doesn’t fit any of the above, email info@paesauthor.com and we’ll route it. Mailing address: PAES Productions, LLC, 145 W Broadway, Suite 20, Mesa, AZ 85210.